13. RETURN, REFUND and CANCELLATION POLICY

We encourage all sellers to specify a clear return policy in their product and seller listings.  Verifiying this information is your sole responsibility.  Pwedepa.ph does not forbid you to connect, verify and/or transact with the vendor, merchant or seller in anyway possible or whatever means is available to you,in our out of the pwedepa.ph platform. Always check the return policy specified in a product listing before committing to pay for an item. You may also inquire directly 

If you want to return an item, review the seller's return policy before initiating a return. Sellers may specify requirements for returns such as time limits, restocking fees, and who pays for return shipping.

To learn more please read our full policy below.

13a. Pwedepa.ph is multi vendor / multi seller e commerce site. Pwedepa.ph does not accept returns and refund in behalf of its vendors and/or sellers. 

13b. However Pwedepa.ph will help / aid you in reporting issues with regards to return, refund and/or cancellation.

13c. If you need help on a product that you wish to replace, please e-mail pwedepa.ph your order number and complaint describing the product condition within 2 working days of delivery at This email address is being protected from spambots. You need JavaScript enabled to view it. or call pwedepa.ph customer service to obtain an authorization for returns. Unauthorized returns may be refused or disregarded by pwedepa.ph.
 

13d. If Netpod authorizes a return of the product, Netpod will e-mail you a RMC (Return Merchandise Code) number and instructions for sending the returned product to the respective authorized merchant or seller. Defective or Return product must be returned securely packaged and wrapped using its original packaging. Netpod will not be responsible for the delivery cost of your returned product.

13c. After receiving the product, the authorized merchant will examine and test the product for replacement or return in accordance to your complaint. If the defect you described is found valid, the authorize merchant will deliver you a replacement. However, if seller or merhant is not able to provide a replacement for the returned product for any reason, Seller or merchant will refund you by instructing your credit card's bank or issue a cheque to you as applicable. Cheque will be issued to you within 10 working days from the date of approval.

13e. Maximum of 16 working hour’s Philippine time (8:00 to 5:00) notice of cancellation is required. Notification for instance, in person, via email, mobile phone, or any other means will be accepted subject to confirmation in writing. However refund will not be accepted only item replacement with the same amount or lower. In case of replacement being higher you agree to pay the additional charge or any charge, necessary payment, interest, delivery charge where ever applicable.

Cancellation of Items and/ or orders will vary from products purchased and/or services requested. 

1. Items or products which are made to order or order basis may not be cancelled due to the nature of procurement or purchase.

2. You may cancell your order for items that has an order status of created or waiting for payment

 

 


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